Operations or Business Specialist
Operations Group (USA)
What you will be doing...
- Aid in reporting on the performance of agencies and broadcasters in terms of revenue and retention
- Calculate the payout to agencies and broadcasters based on performance
- In-app policy making and event development and implementation
- Work cross-functionally within the company, with multiple teams in both Los Angeles and Beijing
- Establish local partnerships and develop business according to corporate strategy
What we are looking for...
- Fluent in Mandarin and English
- Passionate about live streaming, social media, and new technologies
- Self-motivated, detail oriented, and open-minded, with creative mindset
- Proficient in Excel, Canva, Photoshop and ERP-savvy
- Enjoy working in a high intensity environment & must be flexible to work on evenings, weekends and holidays as needed
- Bachelor’s degree in marketing, communications or related field is preferred
- Experience in the entertainment industry, artist/talent relations or media is a plus
User Operations Specialist
Operations Group (USA)
What you will be doing...
- Maintain a good relationship with VIP accounts
- Execute VIP management policies and procedures
- Scout potential users, agencies, and broadcasters
- Negotiate and close deals with agencies and broadcasters
- Provide excellent customer service to VIP accounts, including creating and/or updating their profiles, and addressing their questions and/or concerns
- Perform data analysis and come up with suggestions to scale our business
What we are looking for...
- Strong quantitative and analytical skills
- Excellent verbal and written communication skills
- Ability to empathize with users and quickly grasp the issues they’re facing
- Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
- Demonstrate accountability and ownership
- Think outside of the box and have courage to take risks
- Prior operations experience in the live streaming industry is preferred
- Being bilingual in Chinese and English is a plus
Operations Intern
Operations Group (USA)
What you will be doing...
- Manage broadcasters on LiveMe platform
- Build connections with LiveMe users, which would ultimately lead to revenue growth
- Conduct frequent data analysis on broadcaster and user behaviors
- Implement operations events/activities that would better help promote the broadcaster to the user, via liaising with different teams within the company
- Support the team in preparing any required reporting materials and other daily tasks
- Assist with other tasks as assigned